Terms and Conditions
Merchington AB
Last updated: 28 October 2026
1. General Information
These Terms & Conditions apply to all purchases made through the merchington.com online store, operated by Merchington AB, Sweden.
Merchington offers a curated selection of branded merchandise, promotional products, apparel and accessories, including products that can be customized with company logos, prints, embroidery and other branding techniques.
Our online store is intended for business customers (B2B). By placing an order, the customer confirms that the purchase is made for business purposes and that the person placing the order is authorized to act on behalf of the purchasing company.
By placing an order, the customer accepts these Terms & Conditions.
Company information
Merchington AB
Company registration number: 559560-7622
Address: Rådjursvägen 6A, 352 45, Växjö SE
Email: support@merchington.com
Website: merchington.com
2. Prices & Payment
All prices are displayed excluding VAT and shipping unless otherwise stated. Applicable taxes and shipping costs are presented during checkout.
We offer payment through Kustom Checkout and payment providers including Klarna, Billie and Resurs Bank. Available payment methods depend on the customer's country and eligibility. Payment terms and any credit assessments are managed by the respective payment provider.
3. Orders & Customization
An order becomes binding once confirmed by Merchington. Product availability and pricing are subject to verification before acceptance.
Customers can customize selected products with logos, prints, embroidery and other branding options. By uploading artwork, the customer confirms ownership or permission to use the material and authorizes Merchington and its production partners to use it for order fulfilment.
Customers are responsible for reviewing and approving all customization details before placing an order. Digital previews are for illustration purposes, and minor variations in color, size or positioning may occur.
4. Delivery & Shipping
Merchington works with multiple suppliers, and products may be shipped directly from different locations. Delivery times vary depending on product availability, customization and destination.
Estimated delivery times are provided where available. Orders containing products from different suppliers may arrive in separate shipments. Shipping costs are displayed during checkout or agreed before order confirmation.
For deliveries outside the EU, applicable customs duties, import taxes and clearance fees may apply. Unless otherwise agreed, deliveries requiring customs clearance are made under DAP (Delivered at Place), Incoterms® 2020, with the customer responsible for import-related charges.
5. Returns & Cancellations
As Merchington operates exclusively B2B, no general statutory 14-day right of withdrawal applies.
Returns of non-customized products require prior approval from Merchington. Approved returns must be unused and in their original condition. Return shipping costs are normally covered by the customer.
Customized, printed, embroidered and made-to-order products are non-returnable and non-refundable in cases of incorrect sizing, ordering errors or change of mind.
Orders cannot normally be cancelled or modified once production or fulfilment has started.
These restrictions do not affect the customer's rights regarding defective, damaged or incorrectly delivered products.
6. Complaints & Damaged Goods
Customers should inspect products upon delivery and report any damage, defects or incorrect deliveries without undue delay after discovering the issue.
Complaints should be submitted to Merchington's customer service, including the order number, a description of the issue and relevant photographs.
For justified complaints, Merchington will arrange an appropriate remedy, such as replacement, correction, price reduction or refund, in accordance with applicable law.
7. Product Information & Liability
We aim to provide accurate product descriptions, specifications and images. Minor variations in appearance, materials or colors may occur.
Products are intended to comply with applicable EU requirements. Customers are responsible for verifying any additional local requirements when products are used outside the EU, to the extent permitted by law.
To the extent permitted by applicable law, Merchington is not liable for indirect or consequential losses, including loss of profits or business interruption.
Merchington's liability for direct losses shall, to the extent permitted by law, be limited to the amount paid for the products giving rise to the claim.
8. Force Majeure
Merchington is not liable for delays or failure to fulfil obligations caused by circumstances beyond its reasonable control, including natural disasters, strikes, transport disruptions, government restrictions or major supplier interruptions.
9. Privacy & Personal Data
Personal data is processed in accordance with applicable data protection legislation, including the GDPR. For details, please refer to our Privacy & Cookie Policy.
10. Governing Law & Contact
These Terms & Conditions are governed by Swedish law. Any disputes shall be resolved by the competent Swedish courts, unless otherwise required by mandatory law.
For questions regarding orders, deliveries, returns or these terms, please contact:
Merchington AB
Company registration number: 559560-7622
Address: Rådjursvägen 6A, 352 45, Växjö SE
Email: support@merchington.com
Website: merchington.com